Build the Foundation Your
Business Needs to Scale
Operations, systems, and process consulting
that powers profitable growth.
Strategic Planning | Process Design | System Implementation
Your Business Needs
Better Operations to Scale
Are you currently relying on manual methods or using disconnected software? Can you pinpoint which department or function is struggling the most? Is your team wasting time and money searching for siloed information? Is your data fragmented and in chaos? Do you consistently deal with customer experience breakdowns? Are your current systems and processes creating employee burnout? Does your business grind to a halt the moment you step away? Are you still running a growing company on memory, relationships, and sheer effort? Have you noticed hidden financial leaks due to ineffective process management that cause expensive errors? Do you face challenges with client onboarding, data entry mistakes, missed invoices, and costly rework? Most businesses struggle with these same questions. You’re not alone, we’re here to help.
GROWTH INFRASTRUCTURE
Built and led operations divisions, corporate reorganizations, and change management programs spanning thousands of staff. Led operations for $500M+ revenue segment and oversaw technology infrastructure supporting $4B in AUM.
We Leave You with
Scalable Systems by Empowering the People Who Will Manage Them
EXPERIENCE
More than 20 years of combined experience in Operations, Sustainable System Design, Strategic Advisory, Data Management, Risk Functions, Human Resources, Project Management, and Automation Architecture.
MULTI-INDUSTRY
Multi-industry experiences including Financial Services, Tech, Government Contracting, Management Consulting, and Mission-Driven Organizations.
Services
Schedule A Consultation
Next Steps
Diagnose Pain Points
Receive Actionable Roadmap
Growth Can Be Chaotic.
Operations Shouldn't Be.
Richard Kugblenu
Richard is a senior operations executive with a decade of experience building the organizational infrastructure that lets leadership teams lead. Most recently, he served as VP of Business Operations at CommonLit — a high-growth edtech SaaS company — where he built the finance, HR, governance, and risk functions from the ground up. During his tenure, he launched the company’s first compensation program, developed an enterprise risk framework, and cut board meeting absences by 85% and accelerated key board decisions by a full quarter.Prior to CommonLit, Richard served as Director of Operations & Communications at Chemonics International, functioning as Chief of Staff to the EVP overseeing a $500M+ business segment with 3,200 staff in 70 countries. He also provided strategic advisory and IT project management support to Treasury Department leadership at Booz Allen Hamilton. Richard holds a PMP certification and an Executive MBA at Emory University’s Goizueta Business School.
Daniel DeMarco
Daniel is a senior data architect leader with 10+ years of experience translating complex operational problems into scalable data and systems solutions. Most recently as Sr. Manager of Data Solutions at YMCA Retirement Fund, he led an org-wide data transformation — unifying disparate systems into an automation-driven architecture, overhauling a reporting environment of 250+ reports, and building out a full data warehouse from the ground up. His focus has been eliminating manual work, surfacing the right information, and building sustainable systems.Before that, Daniel led data and analytics engagements at Avanade — a Microsoft and Accenture joint venture — where he modernized outdated business processes for enterprise clients. He started his career at Deloitte, focused on technical design, agile adoption, and change management. Daniel holds seven Microsoft certifications spanning Azure, Power BI, and SQL, and a BS in Business Analytics and Information Technology from Rutgers University.
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